CPI is the world leader in crisis management training and is seen by healthcare and education professionals as the “gold standard”. The company’s training programs have proven to be effective in improving personal safety and focus on the appropriate responses to high-risk situations. Moreover, they support staff retention and significantly reduce the likelihood of violence in the workplace as well as its seriousness and related costs. Drawing on in-depth knowledge of the relevant regulations at state and federal level, which are constantly changing and expanding in scope, CPI helps its clients to comply with regulatory requirements and to defend themselves in the event of incidents.
CPI’s long-standing financial success is evidence of the quality of services the company offers its clients. CPI’s business model is strengthened by its diverse customer base, a net retention rate of over 100% and the relationships it has built over the past 43 years: CPI’s top 500 key clients have been customers for at least 20 years. Wendel’s investment in CPI was motivated by the company’s ability to expand this base, and to realize the significant potential for growth in adjacent markets and services. Wendel is supporting CPI management and employees in expanding the scope of their services and creating a global training platform with an even greater impact.